Contact & Service
Whatever brought you here, we’ll get you to the right person. Partnership questions, technical support, press inquiries, or compliance concerns — every channel is staffed and responsive.
Send us a message
Aid by Trade Foundation, Werner-Otto-Straße 13 b, 22179 Hamburg, Germany. Tel. +49 40 25 76 755 0, Fax +49 40 25 76 755 11.
Compliance
Need to report a concern?
If you’ve witnessed a supply chain violation or ethical breach, we encourage you to report it through our secure and confidential process. Your identity will be protected.
Find answers to the most common questions we hear.
We work in English, French, and German. Regional teams across African countries handle local support in their own languages.
Yes. All reports are encrypted and handled through an external system. Your identity stays protected. Full details are on the Complaints & Compliance page.
Our main office is in Hamburg. We have dedicated regional contacts across Africa for on-the-ground support and faster response times.
Still need help?
Reach out directly or browse our Media & Downloads section.
Support
What sets us apart?
Three things matter most when you reach out.
Fast response, no delays
Hear back in 24 to 48 hours on business days! Partnership inquiries move to the front.
Your language, your region
Contact us in English, French, or German at the head office or in local languages for teams across Africa.